Refund Policy

This Refund Policy outlines the conditions under which you may be eligible for a refund for purchases made on https://store.geckonode.com, operated by Gecko node LLC.

1. Digital Product Sales

All products and services sold through our platform are considered digital goods. As such, they are non-tangible, irrevocable, and delivered electronically. Once a product has been delivered or a subscription activated, we do not offer refunds unless otherwise stated in writing.

2. Subscription Services

If you have purchased a subscription, it will renew automatically unless cancelled before the renewal date. You may cancel at any time, but no refunds will be provided for the remaining subscription period.

3. Exceptional Circumstances

Refunds may be considered under the following circumstances:

• Duplicate purchases due to nodenical error
• Non-delivery of the product due to system failure
• Unauthorized transactions (must be reported within 5 business days)

To request a refund under these exceptions, please contact us at [email protected] with your order ID and a clear explanation.

4. Cryptocurrency Payments

Due to the nature of blockchain transactions, we cannot reverse or refund payments made in cryptocurrency. Please double-check all details before submitting a payment.

5. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without first contacting us, your account may be suspended and further services terminated. We encourage resolving any issue directly with our team.

6. Contact Us

For any questions regarding this policy, please contact our billing team at:

Email: [email protected]

Last Updated: April 12, 2025