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Refund Policy

This Refund Policy applies to purchases made on https://store.geckonode.com from GeckoNode LLC. It forms part of our Terms of Service. Our services are sold to business customers only.

1. Monthly Services (Website Care, Server Management)

  • Monthly services do not renew automatically, so there is nothing to cancel: a service ends at the end of its 30-day period unless you purchase a new one.
  • If we have not activated your service within 3 business days of payment, you may request a full refund.
  • You may request a full refund within 7 days of activation if no work has been performed for you in that period.
  • Otherwise, the current period is not refundable.

2. Development Retainers

  • You may request a full refund within 7 days of activation if none of the included hours have been used.
  • After that, unused hours are not refundable and do not carry over.

3. Fixed-Scope Projects and Setup Services

  • This section applies to website projects, server setup, application deployment and consultations.
  • Before work has started, you may cancel for a full refund.
  • After work has started and before delivery, you may cancel and receive a refund of the price less the value of the work performed up to cancellation, calculated from the time recorded for your project.
  • After delivery has been accepted (or deemed accepted under our Terms of Service), the project is not refundable.

4. Errors and Unauthorized Payments

We refund in full any duplicate payment caused by a technical error, any payment for a service we could not provide, and any payment that we refuse under the Service Availability and Sanctions section of our Terms of Service. Please report unauthorized transactions to us as soon as possible.

5. How Refunds Are Paid

  • Card payments are refunded to the original card through Stripe.
  • Bank transfers are refunded by bank transfer to the account the payment came from.
  • Cryptocurrency payments are refunded at the U.S. dollar amount of the original invoice, either by bank transfer or in cryptocurrency to an address you provide, less any network fee. Blockchain transactions cannot be reversed, so we cannot refund to the sending address automatically.
  • We process approved refunds within 10 business days. Your bank or card issuer may take longer to show them.

6. How to Request a Refund

Email [email protected] from your account email with your order ID and the reason for your request.

7. Chargebacks and Disputes

Please contact us before opening a payment dispute so that we can resolve the issue directly. We may suspend services that are the subject of an open dispute until it is resolved.

Last Updated: September 28, 2026